How we work,
on one page.

01What we charge

A percentage of the net tips and PPV our chatters close in your DMs. Platform fees are taken out first.

02Billing

Every two weeks we total the period's tips and PPV our chatters closed, apply your rate and send the invoice. Pay by bank transfer or crypto. Payment details are agreed with you before we start.

03Starting

• Free earnings estimate: a personal review of your traffic, content and sales. No account access needed, no commitment.
• Trial week: a paid seven-day trial at your normal rate, for accounts averaging 9–10+ new free subscribers a day. Nothing upfront, no commitment: if you don't like us after day 7, you don't proceed.
• Launch: usually within 24 hours once your voice guide, price ladder and access are ready.

04Access & leaving

• You never send login details to ask a question or get an estimate.
• Before launch we agree, in writing, how access is set up using your platform's supported options, who has it and who approves changes.
• You can stop at any time. No notice period, no exit fee. We remove our access the day you stop and send one final invoice for sales already closed.
• Anything risky or outside your brief is escalated to a team leader before anyone acts, and comes back to you if it needs your decision.

05Coverage & quality

• 24/7 coverage, monitored around the clock. If a chatter misses a shift, cover steps in; an inactive account is flagged to management immediately.
• Team leaders review chats and handle escalations on every account, every day.
• Chatters follow your voice guide, boundaries and agreed price ladder. Prices don't change without your approval.
• A dedicated account manager is your single point of contact.

06Fan data

Fan notes record what fans tell us: preferences, boundaries, purchases, payday, promises made. They never hold passwords or payment details. The notes exist to keep your fans' experience consistent across shifts, and they belong with your account.

07AI

Every message your fans receive is written and sent by a human chatter. We use AI only inside our own tools, to put each fan's history beside the chat. AI never chats with your fans. For AI-generated models on Fanvue, the platform's AI-content label stays on and the operator remains responsible for the account. How AI-assisted human chatting works →

08For agencies

• White label: we work under your brand, and your creators stay your clients. We take direction from you, not from them.
• Each creator gets a separate voice guide, boundaries and fan notes.
• Results are reported per account, so a busy account never hides a quiet one.
• The commission base and how your roster is treated are confirmed in writing. Don't assume a multi-account discount. Chatting for agencies →